Complaints Policy

We always strive to provide the best possible service to all of our stakeholders; therefore, we are sorry that something has gone wrong. 

We want to have the opportunity to discuss your complaint and resolve any issues. We should be grateful if you can follow the below route for your complaint. 

1. Contact your dedicated agent to discuss your complaint. We hope that your agent will be able resolve any issues.

2. If you are not comfortable speaking to your dedicated agent or you remain dissatisfied after speaking to them, please request to speak to Vikram Davda, our CEO, who will personally discuss your complaint. We take all complaints seriously and hope that we can resolve the majority of issues at this stage. 

3. If you remain dissatisfied then it is appropriate to involve a third-party. We are a member of the Property Redress Scheme who you can contact with your complaint. Their details are  How it works - Property Redress Scheme (theprs.co.uk).